Enquiry on Rates and/or Government Rent Account

You can obtain the information on the overall rates and Government rent account balance of a property through this online service (sample of enquiry result).

No. This online service provides only the information on the overall rates and Government rent account balance of a property. The payment history of rates and Government rent account of a property is not available.

No. For account enquiries relating to Government rent charged by the Lands Department, please contact the Government Rent and Premium Unit of the Lands Department at 2231 3033.

It means that the account information cannot be obtained instantly. Such account information will normally be given within 10 days after online payment is made.

The ordered information for download or delivery by email is in PDF format.

Yes, you may re-download the purchased information via the “Enquire Order Status/Redelivery” function within 3 days from the date of purchase.

Please wait for about 20 minutes and then enter the Transaction Reference Number in the “Enquire Order Status/Redelivery” function to check whether the transaction is successful or not. If the transaction is successful, you may re-download the ordered information by entering the relevant customer name of the transaction. You may contact our Helpdesk at 2150 8836 if you need further assistance.

Given the wide spectrum of functionality of the Internet security software on the market, there is no definite answer to this question. So far, it is noted that the Kaspersky Internet Security software may prompt user to switch to a protection mode during the payment process. If the protection mode is on, the system will display an error message [PAY-E-0000]. We recommend users to add Property Information Online webpage to Kaspersky before using the online payment function. Please refer to the following link:

Kaspersky Internet Security

You are recommended to check the spam/junk mail folder of your email account since the ordered information may have been filtered as spam messages in accordance with the detection rules set by your email service provider. If you still cannot find the ordered information, you may re-download it via the “Enquire Order Status/Redelivery” function within 3 days from the date of purchase.

You may re-download the ordered information via the “Enquire Order Status/Redelivery” function within 3 days from the date of purchase.

Once transaction is completed, amendments to customer details such as fax number or email address are NOT allowed. You may re-download the ordered information via the “Enquire Order Status/Redelivery” function within 3 days from the date of purchase.