System Requirements

• • System Requirements

    The Property Information Online (PIO) has been tested for the following combinations of popular operating systems and browsers:

    
    

    	Microsoft Windows 8.1	Microsoft Windows 10	Mac OS X	Linux	iOS	Android
    Microsoft Edge	Not applicable	Yes	Not applicable	Not applicable	Not applicable	Not applicable
    Safari	Not applicable	Not applicable	Yes	Not applicable	Yes	Not applicable
    Mozilla Firefox	Yes	Yes	Yes	Yes	Yes	Yes
    Google Chrome	Yes	Yes	Yes	Yes	Yes	Yes

    
    To use the PIO, you need to enable the following in your browser:
    

    1. Javascript
    2. Cookies
    3. TLS 1.2

    
    

    For PIO chargeable services

    To ensure high security of the payment transactions, you must use one of the combinations of operating systems and browsers listed above to access those services.
    
    If you choose PPS for online payment of transaction fee, please verify and update the system setting of your browser with reference to the system requirements set out in the PPS website:
    https://www.ppshk.com/hkt/revamp2/English/sys_req_sysConfig.html

    
    

    Enquiries

    If you encounter problems in using the PIO, please report them to the PIO Help Desk (telephone: (852) 2150 8836 or email: pio_enquiries@rvd.gov.hk) together with the exact version of the operating system and browser you are using.